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Noticeboard

Out of Hours Appointments

Did you know you can now book appointments with a GP weekday evenings from 6:30pm to 8:00pm, Saturday's and Sunday's and also weekend evenings at one of the Rotherham Hubs. 

If you wish to be seen at any of the Hubs (Dinnngton, Broom Lane, Magna Surgery) please contact the surgery for a member of staff to book you into one of the available slots. When booking the appointment a member of staff will ask you the following questions, 

  • Reason for appointment
  • Consent for 3rd party access to your clinical records (without this you will not be able to attend the HUBS).
  • Do you require a chaperone.
  • Is this an ongoing problem. (Please note the appointment won't be booked if it is an ongoing problem you are seeing the GP about). 
  • Up to date contact telephone number. 

Chaperone

                           Requesting a Chaperone

If you would like a chaperone present during your consultation, please advise the receptionist when booking your appointment or when you check in.  A copy of the practice Chaperoning policy can be viewed below or requested via the practice

The Village Surgery

Thurcroft

Rotherham

 

                               POLICY REGARDING CHAPERONING GUIDELINES AT THE SURGERY      

 

IMPLEMENTATION

 

The responsibility for the implementation of this policy and subsequent procedure is all members of the Practice team.

 

ACCESS TO THIS POLICY

 

A copy of this policy is held on the Thurcroft Village Surgery shared drive.

 

INTRODUCTION

 

The guidelines are intended to safeguard both patients and staff of all ages and both genders from misinterpretation of actions taken as part of consultation, examination, treatment and care. They also aim to guide good practice.

 

STATEMENT OF PRICIPLES

 

  1. Any interaction with the patient that requires handling/contact must be clearly and fully explained to the patient in an appropriate manner, in order to obtain consent for the consultation, examination, treatment and care.
  2. Safety, privacy and dignity of patients is paramount and they must be asked if they would like a chaperone to be present whilst any consultation, examination, treatment or care takes place and their decision documented.
  3. Clinical staff can be in a vulnerable position at some stage during consultation, examination, treatment or care. Chaperoning allows all clinical staff to safeguard themselves from accusations by patients of improper conduct. Staff whom themselves feel at risk from a patient must always have a chaperone present. The presence of a chaperone should be explained to the patient.
  4. Any staff member who undertakes consultation, examination, treatment or care without a chaperone that begins to feel or be vulnerable must withdraw immediately.

 

 

PROCEDURE

 

1.       As a principle a chaperone must be made available, if this is not possible the reasons must be clearly documented. A relative or friend of the patient should be considered in preference to no chaperone at all. However if it is felt that a relative is not an appropriate chaperone, it may be necessary to discontinue/postpone the consultation until an appropriate person is available.

 

2.       If the patient refuses/declines to have a chaperone present this must be clearly documented in the patient’s record and the patient asked to sign the statement, where possible.

 

 

 

 

3.       Consideration must be given to the environment in which the consultation, examination, treatment or care is to take place.

 

¨       Could you or the patient feel isolated / vulnerable?

¨       Is the practitioner on their own?

¨       Can help be summoned quickly / can other staff hear you/ Is there an alarm nearby?

¨       Is there sufficient space?

 

4.       The chaperones’ role is to ensure that the patient’s privacy, dignity and interests are protected at all times throughout the consultation, examination, treatment and care, therefore the chaperone must be in a position which allows them to observe the patient at all times.

 

  1. When undertaking consultation, examination, treatment or care, staff must, wherever possible, have a chaperone present in the following circumstances

 

¨       Intimate examinations e.g. pelvic, rectal or female chest examinations

¨       Semi or unconscious patients

¨       Intoxicated patients

¨       Patients who have had/taken drugs of a hallucinogenic nature, confused patient’s

¨       Other situations e.g. English is not the patient’s first language, hearing, visual or speech difficulties, learning disabilities.

 

6.       Any concerns you may have following the consultation, examination, treatment or care must be documented in the patient’s record and a Significant Event form completed. Any concerns raised by the patient/relative/ carer must be documented in the patient’s record and a Significant Event form completed.

 

7.       On completion of the consultation, examination, treatment or care by the healthcare professional the people who were present should be documented within the notes.

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 
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