“Friends of the Village Surgery” is the practice’s Patient Participation group. It consists of a group of patients with an interest in discussing the function of the surgery’s activities by obtaining opinions from the patient population and feeding this back at regular meetings.
The group’s main purpose is to ensure that patients have a voice within the practice.
All patients are welcome to join. Details on how to apply are available at reception, on the surgery website and the dedicated notice board in the waiting room. From those expressing an interest, a group is selected to reflect the complete make-up of the practice population, including different age ranges, ethnicity, level of ability etc. Members will receive an advance copy of the practice newsletter, on which they may express their views and ask for items to be included. They will be asked to complete various surveys throughout the year to ensure that the practice meets the expectations of the patients. Minutes of meetings will be available upon request.
Members will act as a voice for the community, feeding back views and opinions to ensure the practice continues to offer a good service to all patients. They will also promote the services offered by the practice and help introduce new ideas and concepts to the community. The group members agree to canvass opinion in a series of meetings, also by publishing newsletters available in the practice, and posting information on a notice board dedicated the group, in a prominent position in the surgery. This will include results of patient surveys, and proposed action plans based on group discussions.
Once any actions are agreed and implemented by group members, the results will be publicised by the methods described above.
What is CROW?
C ommunicate; Information from the surgery to patients,
R epresent; Patients at meetings with surgery staff
O pinions; Provide a voice for patients opinions
W ork together; Work with the surgery to ensure the best health care if provided
Who are we?
We are the Thurcroft Village Surgery
Patient Participation Group.
What do we do?
We are your voice,
· We represent the views of all the patients to the Drs and staff at the surgery and to the health authority
· We provide patients with information from the surgery and the health authority
· We manage consultation and discussion with patients and feedback the results to the Drs and staff at the surgery and to the health authority.
Friends of the Village Surgery
Patient Participation Group
The name shall be ‘The Friends of the Village Surgery’ (hereinafter called
2. WHO WE ARE?
Friends of the Village Surgery” is the practice’s Patient Participation group. It consists of a group of patients with an interest in providing a voice for the patients within the surgery and support to the surgery.
3. MISSION STATEMENT
The Group will work in partnership with the Village surgery to maintain and improve patient care through:
a) Two way communication,
b) Representing patients views to the surgery,
c) Providing a conduit for the surgery to engage with patients
d) Provide fund raising support to enable the surgery to purchase items that will enhance patients experience at the surgery
e) Lobbying Local, Regional and National bodies where government policies and funding negatively impact on the surgery.
The Objectives of the Group shall be :
f) To enhance communication between the patients and all partners and staff of the surgery.
g) To act as a signpost towards the surgery’s system of suggestions and complaints.
h) To promote health education and awareness on topics of interest and value to the patients and to co-operate with medical activities, where appropriate.
i) To encourage the formation of a locality-wide support group.
j) To raise funds to enable the group to be self-sufficient and for the benefit of patients experience of the surgery e.g. to buy toys.
k) To promote, after discussion with the Partners, any other matter which is deemed to be in the interest of the patients and the surgery?
l) To lobby any organisation whose policies, practice, or decisions negatively impact on the surgery.
5. MEMBERSHIP / RESPONSABILITIES
a) All patients are welcome to join.
b) Membership of the group shall be open to all persons over the age of 16 who are
c) Patients of the Practice.
d) Membership of the Group shall be terminated in the event of a member ceasing to be a patient of the Practice.
e) Details on how to apply are available at reception, on the surgery website and the dedicated notice board in the waiting room.
f) Whenever possible the group is selected to reflect the complete make-up of the surgery population, including different age ranges, ethnicity, level of ability etc.
g) Members will receive an advance copy of the surgery newsletter, on which they may express their views and ask for items to be included.
h) They will be asked to complete various surveys throughout the year to ensure that the surgery meets the expectations of the patients.
i) Minutes of meetings will be available upon request to any patient and will be circulated to all members.
j) Members are expected to attend all meetings whenever possible, apologies for non attendance to be submitted to the secretary prior to the meeting.
k) Members will act as a voice for the community, feeding back views and opinions to ensure the surgery continues to offer a good service to all patients.
l) They will also promote the services offered by the surgery and help introduce new ideas and concepts to the community.
m) The group members agree to canvass opinion in a series of meetings, also by publishing newsletters available in the practice, and posting information on a notice board dedicated the group, in a prominent position in the surgery. This will include results of patient surveys, and proposed action plans based on group discussions.
n) Once any actions are agreed and implemented by group members, the results will be publicised by the methods described above.
o) In addition it will act, where practical, as the “Voice of the Patient” to ensure that patients are consulted and represented in any activities that may impact on changes to the health care of Patients.
For the purpose of carrying out the above Objective, but not otherwise, the Group shall have the power to do all such things as may be necessary or desirable for the attainment of the Objective.
a) The management of the Group shall be undertaken by a Committee consisting of a minimum of four and a maximum of twelve members, including its officers, namely: Chairman, Secretary and treasurer.
b) The Committee may co-opt other members, for specific tasks, as the need arises.
c) Officers will be elected for one year at the Annual General Meeting. The maximum term of continuous office in any post is three years unless this is changed at a Special General Meeting. One third of the Committee will retire at each AGM, and not be eligible to stand again for a year except in circumstances agreed at the General Meeting.
d) The Surgery will nominate its own representative,
e) The day-to-day management of the Group shall be conducted by the elected officers of the Committee, namely Chairman, Secretary and treasurer.
f) The Group will apply for membership of the National Association of Patient Participation Groups and continue to be a member for as long as deemed necessary to assist in the effective influence of the Group in order to achieve its stated aims.
g) Funds will be allocated as agreed by the group as agreed at one of the quarterly meetings.
a) The group will run as a virtual group with most business being agreed via email and post. Decisions will be discussed at committee meetings and agreed through the voting process.
b) Committee Meetings shall meet at least four times a year on the first Monday of March, June, September and December.
c) Annual General Meeting shall be held each calendar year on the first Monday in March.
d) A minimum of twenty-one days’ notice of the AGM shall be given.
e) All patients currently registered as members of the Group shall be entitled to one vote.
f) Any patient registered at the surgery may attend the meeting.
9. DECISION PROCESS:
a) Decisions taken at committee meetings will be circulated and members will be given 21 days with which to comment. After 21 days if no comment have been received the decision will be formalised and stand as agreed. Where comments are received by the committee members the decision will be held over till the next committee meeting unless agreement is reached via the virtual group.
b) In matters of contention, only full members of the Committee shall have voting rights and these votes will be conducted via postal mail.
c) If both the Chairman is missing from the meeting the Secretary will act as chairman and the treasurer will act as secretary. Where both chairman and secretary are absent from any meeting of the Committee, those members present shall nominate another member to act as Chairman for that meeting.
d) Minutes shall be kept of the proceedings of all meetings.
a) The financial year shall be run from 6th April to 5th April the following year.
b) Proper accounting records shall be kept and all monies accounted for.
c) The annual accounts shall be presented at the AGM and will be subject to an independent audit if required.
12. ALTERATION OF THE CONSTITUTION
a) This Constitution may be altered by a resolution passed at an AGM by a majority of at least two thirds of the members present and eligible to vote, three weeks’ notice having been given of the proposed alteration.
b) The Group may be dissolved by a two thirds majority of members present and eligible to vote at an AGM. A motion for dissolution must be advertised with the notice of the meeting at which it will be proposed.
c) Upon dissolution of the Group, any surplus assets remaining after the satisfaction of all debts and liabilities shall be transferred to the National Association of Patient Participation Groups and used at their discretion for the benefit of the Society.