Noticeboard

Please note that when you ring the practice for an appointment the reception staff will ask you for a brief summary of your problem in order to direct you to the most appropriate service.

Coronavirus

All  routine until further appointments, will be telephone consultation.  Please ensure when booking an appointment you give the surgery an up to date contact number.  Should you need a face to face appointment the doctor will book you in following your telephone consultation.

You can now book face to face appointments with the Plebotomist and Practice Nurse.

We appreciate your cooperation during these uncertain times.

Contact the practice and you will be dealt with following Public Health guidelines.  For further advice or if you are concerned in any way please contact the practice.

The Surgery will be closed on the following afternoons from 12.30 pm for staff training

 13th May, 17th June, 8th July, 12th August, 16th September, 14th October, 11th November and 9th Dec 2021

Should your require medical treatment out of hours please contact 111 or  for advise or go  A& E for emergencies only.

Out of Hours Appointments

Did you know you can now book appointments with a GP weekday evenings from 6:30pm to 8:00pm, Saturday's and Sunday's and also weekend evenings at one of the Rotherham Hubs. 

If you wish to be seen at any of the Hubs (Dinnngton, Broom Lane, Magna Surgery) please contact the surgery for a member of staff to book you into one of the available slots. When booking the appointment a member of staff will ask you the following questions, 

  • Reason for appointment
  • Consent for 3rd party access to your clinical records (without this you will not be able to attend the HUBS).
  • Do you require a chaperone.
  • Is this an ongoing problem. (Please note the appointment won't be booked if it is an ongoing problem you are seeing the GP about). 
  • Up to date contact telephone number. 

Practice Policies

Disabled Access

The surgery has full disabled access, and facilities for hearing aid users.


Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


Violence Statement

The surgery runs best when there is co-operation from both staff and patients. Please try to treat the surgery and it’s staff with the same respect and courtesy, that we aim to show to you. Any form of physical or verbal abuse will not be tolerated at the surgery.


Compliments, Comments & Complaints

Any comments about the services provided at the surgery, should initially be directed, in writing, to the Practice Manager, and marked private and confidential. There is also a book on the reception should you which to use it.

If we are unaware that a problem exists, we are unable to address any issues surrounding it.

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Chaperone requests

If you would like a chaperone present during your consultation, then please advise the receptionist when booking your appointment or when checking in.

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