Noticeboard






Practice Policies

Disabled Access

The surgery has full disabled access, and facilities for hearing aid users.


Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


Violence Statement

The surgery runs best when there is co-operation from both staff and patients. Please try to treat the surgery and it’s staff with the same respect and courtesy, that we aim to show to you. Any form of physical or verbal abuse will not be tolerated at the surgery.


Compliments, Comments & Complaints

Any comments about the services provided at the surgery, should initially be directed, in writing, to the Practice Manager, and marked private and confidential. There is also a book on the reception should you which to use it.

If we are unaware that a problem exists, we are unable to address any issues surrounding it.

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Chaperone requests

If you would like a chaperone present during your consultation, then please advise the receptionist when booking your appointment or when checking in.

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