Appointment System

We operate a 10 minute appointment system for all GP consultations.  If you require an appointment that will take longer than 10 minutes please ensure you request a double appointment.

  • Should you not be able to keep an appointment please make every effort to cancel it so that it can be given to someone else.
  • If you have a preference for a GP you must be aware that you may have to wait longer for an appointment.

The practice offers 2 early morning GP surgeries.  These are held on Tuesday and Friday morning from 07:00 - 08:00. No other practice services are available outside of our core hours. If you wish to book an early morning appointment, please use our online service or speak to our reception team.

Nurse Triage

If you require a home visit or same day consultation (and there are no available same day appointments), it will be a nurse you speak to first under normal circumstances.

They have received specific training which enables them to make decisions about how to deal with your problem, so please tell them everything you think is important about the situation so that they can decide on the best course of action.

GP Extended Hours

Weekday evenings, Saturday and Sunday Appointments 

If you are unable to attend our routine appointments during the week, you can book to see a GP at one of our local Hubs (Dinnington, Broom Lane Medical Centre and Magna Surgery).

These appointments are available Monday - Friday 18:30 - 20:00 and 08:00 - 13:00 on Saturdays and Sundays. 

If you wish to book one of these appointments please contact the reception team.  Please note these appointments are not bookable via the practice on line services.

Home Visits

Home Visits are at the discretion of the Doctor.

If possible please try to telephone reception before 10 am if you require a home visit.

A  nurse will phone you back  to obtain further details regarding your request as it may be that your problem can be dealt with by telephone advice,  Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Cancelling or changing an appointment

PLease let us now as soon as possible if you need to cancel an appointmtent.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

Click here for information about out-of-hours arrangements.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need a chaperone
  • If you need an interpreter
  • If you have any other access or communication needs

Text Reminder Service

We have a text messaging service which allows you to receive confirmation of your appointments.

To receive this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Travel vaccinations

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

GP Training

The Practice is a training Practice, which means that we train both G.P.’s and Medical Students. You may find your appointment is with the G.P. Registrar (or “trainee”).

If you wish to see another doctor, please let us know when you book your appointment.

When you see a doctor, they may have a Medical Student sitting in with them, or you may be asked if the student can interview and/or examine you. This is entirely at your discretion, and please let us know if you do not wish a student to be present.

The Practice also have Student Nurses training at the Practice, these will be based in the Treatment rooms and mentored by the Practice Nurses.