We appreciate from time to time things do not always go according to plan. If you are ever unhappy with the way in which your care is being delivered, please discuss this with one of the team informally. We will try our best to rectify any errors on our part.

If you are not satisfied with the outcome of this informal discussion, and you wish to raise a more formal complaint, this can be processed via our complaints procedure. All formal complaints should be directed in writing to the Practice Manager marked private and confidential.

The Practice takes all our patients views and concerns seriously.  All complaints and comments are discussed fully at a Partners meeting.

If we are unaware that a problem exists, we are unable to address any issues surrounding it.

Concerns or comments may also be sent directly to the Practice email address syicb-rotherham.thurcroft.villagesurgery@nhs.net. Please address this for the attention of the Practice Manager in the title of your email. 

If this approach does not address your concerns, from 1st July 2023, you can escalate your complaint further by contacting NHS South Yorkshire Integrated Care Board on: 

Tel:  0114 305 1000

Email:   syicb-sheffield.icbcomplaints@nhs.net

In writing to:  Oak House, Bramley, Rotherham. S66 1YY  

You can also contact Healthwatch Rotherham to voice both compliments or concerns you may have regarding your health or the Practice.

Contact details are:- Healthwatch Rotherham, 33 High Street Rotherham S60 1PT, 01709 717130.  www.healtwatchrotherham.org.uk , info@healthwatchrotherham.org.uk.